Pathroute Dispatch Platform
Software Built for 5-Driver Courier Teams
Dispatch software for 5-driver fleets. Optimize routes, capture POD, handle exceptions, and export invoices—without spreadsheet chaos.
Software Built for 5-Driver Courier Teams
At five drivers, you are past the stage where everything fits in your head, but not yet at the scale where dedicated dispatch staff makes sense. The owner is often still dispatching, still billing, still answering driver calls. It is the growth phase where operations either level up or start breaking.
Pathroute is designed for this exact stage. It replaces the spreadsheets, group texts, and manual billing that work at two drivers but fail at five. Routes are optimized, proof is captured, exceptions are logged, and billing is export-ready.
Operational Challenges at 5 Drivers
A 5-driver operation hits friction points that smaller teams do not experience:
The owner is dispatching and billing
In most 5-driver fleets, the owner is still in the middle of daily operations. They are assigning jobs in the morning, fielding driver calls during the day, and doing billing at night. There is no separation between running the business and working in it.
Pathroute reduces the dispatcher's workload by automating route optimization, surfacing exceptions in real time, and making billing a one-click export. The owner can step back from the details without losing control.
No standard proof workflow
With five drivers, proof capture becomes inconsistent. One driver always gets signatures, another takes photos, a third does nothing. When a customer disputes a delivery, finding proof requires digging through texts and asking drivers to remember.
Pathroute enforces proof capture on every stop. Photo, signature, or barcode—whatever the job requires. Proof is attached to the job record and available in billing exports. No more digging.
Routes change daily with urgent jobs
Five-driver fleets are still nimble enough to take on urgent jobs, but those jobs disrupt planned routes. Without a system that recalculates on the fly, dispatchers spend time rebuilding routes manually while drivers wait.
Pathroute re-optimizes routes instantly when jobs are added or removed. Drivers see the updated route in their app without a phone call.
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Dispatch, Proof, and Exception Workflows
At five drivers, you need workflows that are consistent across the team, not heroics that depend on individual drivers remembering to do the right thing.
Job Assignment
Dispatchers assign jobs on a drag-and-drop board. Jobs can be assigned individually or in bulk. Drivers see their assignments in the app with optimized routes and turn-by-turn directions.
Proof Capture
Every stop requires proof before it can be marked complete. Drivers capture a photo, signature, or barcode scan. Proof is timestamped, geotagged, and attached to the job record.
Exception Handling
When a delivery fails, drivers log an exception with a reason code: customer not home, address incorrect, access denied. Dispatch sees the exception immediately and can schedule a reattempt or reassign the job.
Real-Time Visibility
Dispatchers see all drivers on a single board with live status updates. Jobs move through stages—assigned, in progress, completed, exception—so there is no need to call drivers for updates.
Billing and Visibility for Owners
Five-driver fleets cannot afford to spend hours on manual billing. Clients expect invoices with proof attached, and disputes eat into margins if proof is missing.
Pathroute exports invoices with job details, proof links, and exception notes. The export is ready for clients in minutes, not hours. Common billing workflows include:
Per-stop or per-job invoicing
Weekly exports by client or account
Proof attached to each line item
Exception reports for dispute resolution
For owners, Pathroute provides visibility without micromanagement. Dashboards show stops completed, exceptions logged, and proof capture rates. You can see how operations are running without being in the dispatch seat.
Growth Triggers to Watch
At five drivers, you are already past the startup phase. The question is whether to stay at five or grow to ten. These triggers often signal it is time to scale:
Adding a second dispatcher
When one dispatcher cannot keep up, the bottleneck becomes obvious. Pathroute supports multiple dispatchers with a shared job board, so scaling dispatch does not mean rebuilding workflows.
More than 50 stops per day
At 50+ stops, manual route planning takes too long and produces suboptimal results. Route optimization becomes essential, not optional.
Frequent failed deliveries
When failed deliveries are common, structured exception handling is the difference between controlled reattempts and chaotic firefighting.
Growing billing complexity
When billing requires combining data from multiple sources, one-click exports save hours every week.
FAQs
Q: Is Pathroute too much for a small team? A: No. It replaces spreadsheets with a simple dispatch board that grows with you.
Q: Can the owner still dispatch while managing the business? A: Yes. The system automates routing and surfaces exceptions so the owner can focus on growth.
Q: What if we grow to 10 drivers? A: Pathroute scales seamlessly. Add drivers, add dispatchers, and the workflows stay the same.
Q: How long does setup take? A: Most teams are dispatching within a day using CSV imports.
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